Traveler Trip Alerts

Traveler Trip Alerts keep the traveler informed for the entire trip when it matters most without over alerting them. Alerts trigger on a variety of customizable conditions and status changes.

This document details the default configuration for Traveler Trip Alerts. Contact your account representative to make changes to your configuration.

In addition to customizing the settings that drive these alerts, your account representative can also turn on additional Optional Alerts for your account.

Trip Reminder

This alert informs the traveler that the leg of a trip is about to begin. The alert includes details about the first flight and airline in the le.

The recipient will receive an alert containing the current status of all flights associated with the trip 24 hours before the scheduled departure of the first flight of each leg.

When available, the Trip Reminder alert also includes the URLs to the operating airline’s check-in, terms of carriage, and baggage policy.

Here are examples of how Trip Reminder is used:

  • Update/Enrich trip data in your system with current times, gates, status, etc.

  • Remind passengers about a trip 24 hours before the scheduled departure of the first flight while providing useful links to the operating carriers website

Leg Departure Info

This alert informs the traveler about the departure of the first flight of each leg.

A status alert is triggered that informs the traveler about their departure three hours before the scheduled departure of the first flight of each leg. Scheduled and/or Estimated gate times, gate assignment, and terminal information are provided in the initial alert.

Updates are sent if the departure time changes by more than 20 minutes or the departure gate or terminal changes, until the flight takes off.

Flight Departed

The Flight Departed alert notifies the recipient when each flight in a trip has departed from the gate or the runway.

Information in this alert includes Leg and Flight Index.

Connection Info

This alert informs the traveler about a connection between two of their flights.

A status alert is triggered that informs the traveler about their connection ten minutes before the scheduled arrival of the arriving flight into each connection.

From that point forward, until the departing flight departs, it sends update alerts if the connection time changes by more than 15 minutes.

Information in this alert includes Flight Index (referring to the departing flight of the connection), Connection Time (current and previous, when applicable), Minimum Connection Time, and current Gate Info (referring to the departing flight of the connection.)

Connection Information Gate Change

This alert informs the traveler about departure gate changes in a connection between two of their flights. Until the departing flight departs, it sends update alerts if the departure gate of the flight changes.

Information in this alert includes Flight Index and current and previous Gate Info (referring to the departing flight of the connection.)

These alerts are complementary to the Connection Info alerts. If you are set up to receive Connection Info alerts, you will also receive Connection Info Gate Change alerts when appropriate.

Flight Cancellation

This alert notifies the recipient if any flight on the trip is reported as canceled.

Information in this alert includes Flight Index.

Flight Reinstated

This alert notifies the recipient if they have been previously alerted to a flight’s cancelation, but that flight has been reported to be scheduled to fly again (for example, it's no longer cancelled.)

Information in this alert includes Flight Index.

Leg Arrived

This alert notifies the recipient when the last flight of each leg has landed.

For example, this notification can be used to trigger a “Welcome” message to the traveler containing baggage claim information if it's available.

Leg Baggage Change

This alert notifies the traveler about baggage claim changes for the last flight of each leg. Starting a configured number of minutes before the scheduled gate arrival, and continuing after the flight arrives, an alert is sent if the baggage claim area changes.

Information in this alert includes Leg Index, Flight Index, and Current Baggage Info.