Optional Alerts

The default alerts for Traveler Alerts and Agent Alerts are sufficient for most implementations, and we recommend using the default configuration.

The Alert platform, however, is capable of sending other types of alerts. They aren't on by default, but your account can be configured to send them if you want. Please contact your account representative to configure these alerts.

Flight arrival delay

This alert notifies the recipient if the gate arrival of a flight is estimated to be delayed more than a configured threshold. It then sends update alerts if the estimated arrival changes by more than a configured amount.

Information in this alert includes Leg and Flight Index and Arrival Info (current and previous minutes delayed when applicable.)

Flight arrival gate change

This alert informs the traveler about arrival gate changes that occur until a flight arrives at the gate. It sends update alerts each time the arrival gate changes.

Information in this alert includes the Leg and Flight Index, Current gate information, and Previous gate information if applicable.

Flight arrived

This alert notifies the recipient when a flight has landed.

Information in this alert includes Leg and Flight Index.

Flight arrived late

This alert notifies the recipient when a flight is confirmed to have arrived late.

Information in this alert includes Leg and Flight Index and the number of minutes the flight was late arriving at the gate.

Flight baggage change

This alert informs the traveler about baggage claim changes that occur for an arriving flight. It sends update alerts each time the baggage claim information changes.

Information in this alert includes the Leg and Flight Index and the current baggage claim information.

Flight departed late

This alert notifies the recipient when a flight is confirmed to have departed late.

Information in this alert includes Leg and Flight Index and the number of minutes late the flight was departing from the gate.

Flight departure delay

This alert notifies the recipient if the gate departure of a flight is estimated to be delayed more than a configured threshold. It then sends update alerts if the delay changes by more than a configured amount.

Information in this alert includes Leg and Flight Index and Delay Info (current and previous minutes delayed when applicable.)

Flight departure gate change

This alert informs the traveler about departure gate changes that occur until a flight departs. It sends update alerts each time the departure gate changes.

Information in this alert includes the Leg and Flight Index, Current gate information, and Previous gate information if applicable.

Flight departure update

This alert informs the recipient about the departure of all flights in a trip. It sends a scheduled status alert a configured number of minutes before the scheduled gate departure of each flight.

Information in this alert includes Leg Index, Flight Index and Minutes Before Departure.

Leg arrival info

This alert informs the recipient about the arrival of the last flight of each leg. It sends an initial status alert a configured number of minutes before the scheduled gate arrival of that flight.

It sends update alerts if the arrival time changes more than a configured number of minutes or if the arrival gate changes until the flight arrives.

Information in this alert includes Leg Index, Delay Info (current and previous, when applicable) and Gate Info (current and previous, when applicable.)

Leg departed

This alert notifies the recipient when the first flight of each leg has departed.

Leg departure gate change

This alert notifies the traveler about departure gate changes for the first flight of each leg. Starting a configured number of minutes before the scheduled gate departure and continuing until the flight departs, an alert is sent if the departure gate for the flight changes.

Information in this alert includes Leg Index, Flight Index and current and previous Gate Info.

Leg arrival gate change

This alert notifies the traveler about arrival gate changes for the last flight of each leg. Starting a configured number of minutes before the scheduled gate arrival and continuing until the flight arrives, an alert is sent if the arrival gate for the flight changes.

Information in this alert includes Leg Index, Flight Index, and current and previous Gate Info.

Scheduled arrival update

This alert informs the recipient about the arrival of the last flight of each leg. It sends a status alert a configured number of minutes before the scheduled gate arrival of that flight.

Information in this alert includes Leg Index and Minutes Before Arrival.

Scheduled departure update

This alert informs the recipient about the departure of the first flight of each leg. It sends a status alert a configured number of minutes before the scheduled gate departure of that flight.

Information in this alert includes Leg Index and Minutes Before Departure.

An example of a use case is that you can remind passengers about a trip 24 hours before the scheduled departure of the first flight.